Connected system
Sales Velocity
A rep building a proposal pulls a verified expert answer into the document in real time. The technical detail that wins the deal lands in the buyer's inbox, not in the engineering queue.
Field Knowledge
Expert answers, verified and indexed. The moment a rep needs them.
AI drafts from your indexed content. Your expert verifies once. Every rep gets it next time they ask.
A note from the founder
At Microsoft, I built the Community Experts product inside Viva Engage. It taught me that the most valuable knowledge in any business lives in people's heads. I saw the same thing as an FAE Champion at Micron, where I had to answer the same question 40 times a month. That experience inspired the system we build now. One that captures verified answers once, then serves them back forever to whoever needs them. Your experts are the backbone of your AI revolution. How you harness them is how you win.
Irewole Akande, Founder
The math behind the gap
Your reps need answers. Your engineers have them. A phone call is in between.
01 / Knowledge that walks out the door
68%
Of engineering questions already answered. Each is a rep waiting on a deal.
02 / Expert capacity unspent
30%
Of expert time spent searching, not unblocking deals.
03 / Capacity locked per quarter
$30K to $40K
In expert hours locked behind questions. The pipeline behind them is worth more.
This is not a knowledge problem. It is an access and structure problem.
How it works
Bring it a customer use case. It returns a verified answer.
Step 01
Reps query in plain language.
A field rep types or pastes the customer's use case on mobile. No filters, no required fields. Just describe what they need.
field.uslsystems.co / query
Step 02
The system returns an answer grounded in your content.
The response card shows what was understood, the products that match from your indexed catalogs and documentation, verified answers from your experts where they exist, what is still unclear, and the right channel to ask if needed.
field.uslsystems.co / response
Step 03
Every expert answer compounds.
When an expert verifies an answer once, it becomes searchable for every future query. Your experts answer the question once. The system answers it forever.
field.uslsystems.co / channels
Step 04
AI prepares the answer. Experts verify it.
When a question routes to an expert, AI surfaces a drafted response from your indexed content and prior verified answers. The expert reviews, edits, and verifies in minutes. Experts move from search-and-answer to verify-and-unlock-the-deal.
AI without expert verification erodes trust. We learned that building Community Experts at Microsoft. One bad answer in a quote costs more than a dozen good ones save.
field.uslsystems.co / expert-review
CAPABILITIES
Everything field reps and experts need to close the deal in the room.
Supplier Channels
Knowledge organized around the suppliers and product lines you actually carry. Each channel is a working space for field rep questions and expert verified answers.
Customer Context
Every query carries the customer use case forward. The platform returns answers shaped by where the field rep is and what they need to close the deal.
Quality Signals
Field reps flag answers that need updating. Duplicate detection prevents noise before a question posts. The system self-corrects rather than letting wrong answers compound over time.
Admin Configuration
Channel setup, expert role assignment, and document indexing managed from a single admin console. Configured to your channel structure, adjusted as your business grows.
Activity Reporting
Channel volume, verification rates, response times, expert load. The numbers leadership needs to see whether the platform is doing the work.
Real-Time Routing
Expert notifications inside thirty seconds of a question posting. Field reps see status as it changes. The deal does not stall while you find the right expert.
The commercial case
We do not sell software. We sell a system tied to a measurable commercial case.
Deals kept alive on the call
Today
Rep checks back later. Buyer calls your competitor.
With Field Knowledge
Verified answer in seconds. Deal stays in your pipeline.
Expert hours unlocked per quarter
Today
60+ hours per quarter answering questions already answered.
With Field Knowledge
Answered once, served forever. Experts unblock the deals that need them.
Time to first revenue from a new rep
Today
6+ months. Knowledge locked in senior reps' heads.
With Field Knowledge
Weeks. Every new rep starts with your team's collective knowledge.
We earn the build by showing the work first
01. Revenue Impact Diagnostic. $45,000.
Two to three days on-site with your team. The Workshop happens here, plus pre-work and a board-ready deliverable.
We do the work most vendors skip. We interview your sales team, field reps, channel managers, and your experts. We pull your actual numbers: expert response times, repeat question volume, deals stalled at the technical-question moment, new-rep ramp curves. We build the revenue model from your data, not industry averages.
Within 7 to 10 business days you receive a digitized workflow map, a build roadmap, and a board-ready business case: revenue baseline, the gap, projected impact, payback period, IRR. Something your CFO can stress-test and your board can approve.
Yours to keep, whether you build with us or not.
Core build
02. Configuration Build. $150K to $245K.
6 to 10 weeks.
We build your instance of Field Knowledge configured for how your field team and experts actually work. Supplier lines, channels, expert structure, verification workflow, and content indexing, built around your knowledge flow, not a generic template.
The metric we agreed on after the Diagnostic is the metric we commit to in the build contract. Not a feature list. Not a delivery milestone. A revenue outcome. We deploy, index your existing content, onboard your experts alongside you, and own the workflow change until the number moves.
03. Ongoing Partnership.
Monthly engagement. Pricing based on need.
The build is the beginning. After go-live we stay in the business. The catalog stays current as your product lines evolve. The verification network grows as experts contribute. New channels earn their place as your business shifts. The system sharpens as we learn what questions are blocking deals.
We stay accountable to the metric. If the number is not moving, we say it first. You do not manage a vendor. You have a partner with skin in the outcome. Features earn their place by moving the metric. Everything else gets cut.
Field Knowledge is one of four. They work better together.
Connected system
Channel Portal
When a distributor submits a technical question in the portal, it routes to the right Field Knowledge channel. Your channel partners get answers in your branded experience.
Connected system
Revenue Intelligence
The executive layer connects unanswered questions to stalled deals. You see the specific knowledge gaps blocking revenue and which products are quietly losing because the answer is not accessible.
Find out what this would be worth in your business.
Five minutes. Five dimensions. The report tells you what the gap is worth in your business.